Returns & Defect Guarantee
We inspect every garment and glassware piece. If your order arrives with a manufacturing defect, damaged during transit, or misprinted, we fix it immediately.
Manufacturing & Misprint Guarantee
If an item arrives damaged in transit, stained, or with any print quality defect, email us a photo within 30 days of delivery. We will immediately submit a replacement order into production at zero cost to you.
Print-On-Demand Exchanges
Because all products are custom printed individually for your order, we do not warehouse speculative inventory. Please review our IND4000 Sizing Guide prior to ordering to ensure you choose the ideal fit.
How to Request a Replacement
Take Clear Photos
Capture a clear photo of the garment/glass defect and the packaging label.
Email Our Team
Contact support@thatstheplan.com with your order number and attached photos.
Prompt Replacement
We review requests within 24 hours and trigger a priority reprint through Printful.