Our Quality Guarantee & Returns
We hold ourselves to high craftsmanship standards. If your order arrives with a manufacturing defect, damaged during shipping, or misprinted, we make it right immediately.
Defect & Damage Guarantee
If an item arrives damaged in transit, stained, or with any print quality issue, simply email us a photo within 30 days of delivery. We will immediately rush a free replacement order into production.
Crafted to Order
Because all products are custom printed individually for your order, we do not keep warehouses of speculative overstock. Please check our Fit & Sizing Guide prior to ordering to ensure you choose your ideal size.
How to Request a Replacement
Snap a Photo
Take a quick photo showing the issue and the shipping label on your box or mailer.
Email Our Team
Drop a line to support@thatstheplan.com with your order number and photo.
Hassle-Free Replacement
We review requests within 24 business hours and immediately dispatch a brand-new replacement at no cost.